AI voice interviews for customer feedback

Hear the story behind the score.

Hear how customers experienced your product or service, with room for the detail a rating cannot capture.

See example questions

VoicePulseConversation example

Customer feedback · Voice interview

The story behind the feedback

What could we have made easier when you first got started?

“I liked the product. I just wasn't sure which setup step to do first.”

Which step would you have liked more help with?

Illustrative conversation, not a live recording

An opportunity to simplify onboarding

A follow-up question turns a general comment into a more specific place to investigate.

Start with the problem

Get closer to what’s
really happening.

Static forms miss nuance and context
Teams struggle to follow up on low scores
Open-text feedback is inconsistent and hard to compare

How VoicePulse helps with customer feedback

Set up a focused AI interviewer, invite participants with a shareable link, and review their responses in your dashboard. Use the conversation to explore:

What happened during a recent customer experience
Where someone needed help or more clarity
What customers would change about onboarding or support

A practical workflow

From the first question
to your next step.

Invite customers into a guided voice session

Ask follow-up questions to understand the context

Review transcripts and choose what to investigate next

Make the next conversation count.

Create your first Voice Pulse. Invite someone to share what they really think.