Feedback · Conversation template
Customer Feedback Interviews.
Start with the right questions.
Explore a recent purchase, onboarding experience, or support interaction through an open-ended voice interview.
A conversation with a clear purpose.
Understand where customers get stuck and what they would like to improve. Use these prompts as a starting point and adapt the conversation to your audience.
Example interview questions
- Walk me through your most recent experience with our product.
- Where, if anywhere, did you need help?
- What, if anything, would you change about the experience?
Leave room for the follow-up.
When an answer is broad, ask for a recent example. When someone describes a problem, ask what they tried next. Keep the wording neutral so the participant can explain their own experience.
Learn how to plan a voice surveyWhat is the customer feedback interviews template for?
Explore a recent purchase, onboarding experience, or support interaction through an open-ended voice interview. It is designed for customer success, cx, support, and growth teams.
Can I adapt these questions to my team?
Yes. Use the example prompts as a starting point, then adjust your Voice Pulse’s questions and instructions to match your audience and the decision you need to make.
What should I do with the responses?
Read the transcripts, identify recurring themes, and keep the original context alongside your notes. Use what you learn to guide a follow-up conversation or a specific next step.