Research · Conversation template
Continuous User Research.
Start with the right questions.
Run always-on discovery interviews to learn how users evaluate, adopt, and struggle with your product.
A conversation with a clear purpose.
Collect deeper qualitative insight without scheduling every interview manually. Use these prompts as a starting point and adapt the conversation to your audience.
Example interview questions
- What job were you trying to get done when you started?
- Can you walk me through how you approached that task?
- What alternatives did you consider, and what influenced your choice?
Leave room for the follow-up.
When an answer is broad, ask for a recent example. When someone describes a problem, ask what they tried next. Keep the wording neutral so the participant can explain their own experience.
Learn how to plan a voice surveyWhat is the continuous user research template for?
Run always-on discovery interviews to learn how users evaluate, adopt, and struggle with your product. It is designed for product, design, and research teams.
Can I adapt these questions to my team?
Yes. Use the example prompts as a starting point, then adjust your Voice Pulse’s questions and instructions to match your audience and the decision you need to make.
What should I do with the responses?
Read the transcripts, identify recurring themes, and keep the original context alongside your notes. Use what you learn to guide a follow-up conversation or a specific next step.